To secure a challenging programming position where I can utilize my superb technical and
problem-solving skills to get things done efficiently, with all of the details right
the first time.
SUMMARY OF QUALIFICATIONS
Since 1998, I have customized both the FileNet content-management system and the SalesLogix customer-relationship
management suite—the latter, most recently, for a global non-profit organization headquartered in New York
City—and built data cubes for reporting from Analysis Services (OLAP) for the loyalty-marketing industry.
During that same time, I also created extensive customizations for the business world in Excel, PowerPoint and MS Word,
and developed numerous websites in ASP, ASP.NET and PHP
Extremely proactive, with excellent communication skills
Unsurpassed attention to detail
"... Love your
'can do' attitude."
—Gordon Ross, VP Online Division, Advantex
"Geoffrey Falk has demonstrated
exceptional problem solving skills
and
taken initiative
to create
cost saving benefits
for the organization with exceptional finesse, optimism and enthusiasm."
—Seasonal High Five Award 2001
Advantex Employee Recognition Program
"We're
absolutely thrilled
with your work ... you're a
'dream employee.'"
—Andre Doucette, IT Director, Advantex
TECHNICAL SKILLS
Visual Basic
ASP(.NET)
XML
JavaScript
SQL
ADO(.NET)
COM
Perl
HTML
Java
Oracle
OLAP
C/C++
CGI
DHTML
JDBC
ODBC
DTS
ActiveX
CSS
XHTML
Unix
PL/SQL
MDX
IT CERTIFICATIONS & TRAINING
The Institute for Computer Studies, Toronto (founded by
Honeywell)
Completed
SalesLogix Certified Systems Admin (SLXSA) and Developer Training, Scottsdale, AZ (July, 2002)
Completed
FileNET IDM Desktop Programming (VB Toolkit) Corporate Training, Santa Cruz, CA (April, 1999)
PROFESSIONAL EXPERIENCE
SELF-EMPLOYED, Toronto, Ontario Consultant CRM/Web Programmer, September, 2005 to present
Created and maintained
SalesLogix customizations, on a monthly retainer for a global
company headquartered in New York City, ensuring the accurate tracking of their customer/client
information
Programmed business websites in
ASP.NET,
PHP,
HTML,
JavaScript and
CSS, on contract
SELF-EMPLOYED, Toronto, Ontario Freelance Writer, June, 2003 to present
Conceived, researched, wrote and edited a full-length non-fiction book. The PDF eBook is sold via my own
e-commerce website, utilizing
JavaScript,
HTML and
CSS within
Active Server Pages
(ASP)
technology, with PayPal integration (in
PHP) to accept credit card payments, and a
MySQL back end
Created an
OLAP reporting application, in
ASP
utilizing a custom
COM engine, reproducing and
enhancing the OLAP reporting features of
Crystal Reports
8.5, via
ADOMD,
MDX and
DSO, thus providing
for flexible and timely reporting off of our
New York Times data cube.
Built separate data cubes (with staging areas and fact tables created via
T-SQL) for our
CIBC,
United Airlines, and
US Airways reporting
Designed, implemented and administered all aspects of our CRM database migration from
FileMaker 4 and
ACT! 4.0 to
SalesLogix 6.0,
including all system architecture, customization programming for the SalesLogix GUI and database, and creating
Excel-based reports, for a group of thirty Sales, Marketing, and Support/CSR users
On my
own initiative, designed, programmed
and tested automations (up to 10,000 lines of code) for the preparation of Excel and PowerPoint business presentations and reports in
Visual Basic/VBA and dynamically-generated
HTML, utilizing
SQL calls to an
Oracle database, saving this
TSE company over $10,000 (Cdn.) annually in labor costs
Conceived and implemented a seamless automated
Visual Basic
solution allowing our Sales Department to run reports including "manual" merchant transactions, which were not present
in the
Oracle
database. The entire IT and IS Departments had previously concluded that the problem was unsolvable; it took me less than
five minutes to conceive of a simple and workable solution, and a mere fifteen hours to implement it
Copyedited and QA'd websites for
US Airways
and CIBC, logging over 100 variances in style and functionality for the
US Airways
Dividend Miles Online Rewards Mall, ensuring a fully-professional, world-class website. Of the
final batch of twenty variances that I submitted, our regular QA professionals had overlooked all but three
Created detailed written documentation for the
PowerBuilder code,
PL/SQL
stored procedures, and 150-table
Oracle database architecture utilized in the
daily mission-critical processing of credit card transaction files and awarding of Air Miles to
CIBC Aerogold
cardholders, ensuring the long-term maintainability of those applications
Gathered, categorized and integrated technical and business information, under intense pressure and near-impossible deadlines, for a
$200,000+
(Cdn.) Internet Mall management proposal solicited by
Northwest Airlines, getting that high-quality deliverable out the door right on time
Researched and created a detailed PowerPoint slideshow for communicating loyalty options to participants at the Canadian
Gaming Summit. When presented to their audience by the Vice President of our Online Division, it resulted in a full
thirty client leads
WOW FOODS, Toronto, Ontario Information Services and Data Entry, April, 2000 to October, 2000
Formulated office policies and forms, ensuring timely and correct information flow. Entered data into, and created sales
reports from, our MYOB accounting program, contributing to accurate order fulfillment; and assisted with Customer Service
HIDDEN VALLEY SOFTWARE PRODUCTS, Escondido, California Software Developer, October, 1998 to July, 1999
Designed and programmed
FileNet
(electronic document management) customizations—back-ended onto
MS SQL Server—from 2,000 to 4,000 lines of code, in
Visual Basic.
This, at a company managed by a senior project manager for the
Lockheed Martin Theater High Altitude Area Defense (THAAD) system
"I have
nothing but praise for the efforts
you put in. The [FileNet] training screencams that you made were excellent and showed not only
attention to detail but
an understanding of the system that is hard to find."
